TicketHound reads every ticket, groups them into root causes, and tells you which SLAs are about to break. Not another chatbot. It does not answer your customers, it explains them.
A NULL_POINTER error is causing the integrations hub dashboard to display a blank screen and making the reporting suite unreachable, blocking the customer's team from working.
Customer cannot access their account due to suspension and two-factor authentication SMS delivery failures.
Mobile app search functionality returns no results for valid queries and saving changes triggers NULL_POINTER errors.
Invoicing system throws ERR_400 error when saving changes, and integrations hub crashes repeatedly after recent update.
User management settings page is consistently returning error responses when saving changes, blocking team operations.
User experiencing persistent timeout and authentication errors when saving changes in integrations hub settings.
Mobile app consistently returns ERR_401 authentication error when saving changes, persisting after troubleshooting attempts.
Billing portal background sync is not syncing invoicing records to the mobile app, resulting in stale data for 8 days and blocking team operations.
Customer is experiencing persistent mobile app failures with ERR_503 errors and is seeking timeline clarity on the fix.
Billing portal login page returning ERR_400 errors and is unresponsive, affecting multiple users.
Customer needs documentation for notifications API error responses and is experiencing recurring invoicing failures.
Login page and notification endpoints are returning 500 errors and remain unresponsive after 19 hours despite troubleshooting attempts.
Webhooks from authentication service are failing with error codes, causing downstream automation to break.
Mobile app login page is unresponsive and affecting multiple users since this morning.
Login page is unresponsive and returning ERR_500 errors, affecting multiple team members and blocking business operations.
Login page and dashboard are returning error codes and are unresponsive, blocking the customer's team from accessing the service.
API is returning 500 errors for all dashboard requests, blocking customer operations.
API service returning error codes (429, 403) causing complete outage of reporting suite for extended period.
API service returning multiple error codes causing complete user management functionality outage for extended period.
API and login page returning 500 errors affecting multiple users, with unclear resolution timeline.
Customer cannot access account due to suspended status and two-factor authentication SMS codes not arriving.
Customer is completely locked out of their account due to non-delivery of two-factor authentication SMS codes and receiving rate-limit errors on login attempts.
SSO login redirects to error page and two-factor authentication SMS codes are not being delivered, blocking user access.
Two-factor authentication SMS codes are not being delivered to the user.
Clustered from ticket text. No tagging, no rules, no taxonomy to maintain.
3,431 tickets analysed in December.
Zendesk Explore counts tickets by the tags someone remembered to apply. TicketHound reads the words the customer wrote.
Open tickets ranked by how soon they break, so the list you work from in the morning is the one that matters.
We never reply to a customer or touch a ticket. Nothing we do can embarrass you in front of the people you serve.
One OAuth grant, scoped to reading tickets. We never request write access, so we cannot change a ticket even by mistake.
Your existing tickets are analysed and clustered on day one, so the first thing you see is your own last quarter, not an empty dashboard waiting to fill up.
Root cause clusters with the tickets behind each one, how they move month over month, and which open tickets breach soonest.
Analysis value scales with volume, not headcount. Add a teammate without adding a line item, and never get billed per resolution by a definition you did not write.
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